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All orders are free of charge within Canada
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Shipped from Vancouver & Toronto
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TECH SUPPORT
FAQ
Frequently Asked Questions
Q1: The camera fails to recognize the SIM card
Solutions:
1. Are you using the supplied SIM card? If not, contact your SIM card carrier and provide detailed information to verify compatibility. 2. Confirm that the SIM card has an active data plan and is inserted correctly (chip side facing down, metal contacts aligned). 3. Do not use SIM cards with PIN locks or those limited to voice/SMS only.


Q2: The camera worked normally before, but cannot connect to the mobile app now
Q3: Why am I not receiving alert notifications from the camera?
Q4: The app shows "No Signal" or fails to locate assets
Submit Your Support Request
If you cannot resolve your issue with our FAQ list, please fill out the form below. ‘Our technical team will reply to your email within 24 business hours.
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